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Privacy Policy

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At Lux Vision Eye Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or enquire about our ophthalmology services.

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1. Who we are

Lux Vision Eye Care provides private ophthalmology services under the care of Mr Mahmoud Rabie, Consultant Ophthalmic Surgeon.

For the purposes of UK data protection legislation, Clear Vision and Eye Care Ltd is the data controller for personal information collected directly through the Lux Vision website and services.

Contact:
Email: clinic@luxvision.com
Telephone: 0161 666 6666

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2. Information we may collect

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Depending on how you interact with us, we may collect:

  • Your name, telephone number and email address

  • Information provided through enquiry or appointment forms

  • Information you provide about your eye condition, symptoms or medical history

  • Appointment and correspondence information

  • Insurance information where relevant

  • Technical information such as your IP address, browser, device information and website activity

  • Cookie and analytics information, where applicable

Please avoid submitting unnecessary sensitive medical information through general website contact forms.

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3. How we use your information

 

We may use your information to:

  • Respond to enquiries

  • Arrange and manage appointments

  • Communicate with you about your care or requested services

  • Provide ophthalmology services

  • Liaise with hospitals, clinics, insurers or other healthcare professionals where appropriate

  • Maintain appropriate clinical and administrative records

  • Operate, secure and improve our website

  • Meet our professional, regulatory and legal obligations

  • Send marketing communications where you have consented to receive them

We will only use your personal information where we have an appropriate lawful basis for doing so. Where we process information concerning your health, we will also ensure that an appropriate condition for processing special-category data applies.

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4. Sharing your information

 

We do not sell your personal information.

Where necessary and appropriate, information may be shared with organisations involved in providing or supporting your care, which may include:

  • Hospitals and clinics

  • Other healthcare professionals

  • Your GP or optometrist

  • Private medical insurers

  • Diagnostic or treatment providers

  • Administrative and IT service providers

  • Professional advisers

  • Regulatory, legal or public authorities where required by law

Only information reasonably necessary for the relevant purpose will be shared.

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5. How we protect your information

 

We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal information is restricted to those who require it for legitimate clinical, administrative or operational purposes.

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6. How long we keep your information

 

Personal information is retained only for as long as necessary for the purpose for which it was collected and to meet applicable clinical, professional, regulatory and legal requirements.

Different retention periods may apply depending on whether the information relates to a general website enquiry, an appointment or your clinical care.

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7. Cookies and website analytics

 

Our website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the website.

Where cookies are not strictly necessary, they will only be used where the appropriate consent has been obtained.

You can manage your cookie preferences through the website's cookie controls and your browser settings.

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8. Your data protection rights

 

Depending on the circumstances, you may have the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your information

  • Request restriction of processing

  • Object to certain uses of your information

  • Request transfer of your information where applicable

  • Withdraw consent where processing is based on consent

These rights are not absolute and may depend on the circumstances and the lawful basis on which your information is processed.

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9. International transfers

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Some organisations that provide website, communication, hosting or other technology services may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used as required by UK data protection legislation.

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​10. Third-party websites​

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Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy information separately.

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11. Complaints

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If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

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12. Changes to this Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in our services, website or legal requirements.

The latest version will always be published on this page with the date of the most recent update.

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13. Contact us

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If you have any questions about this Privacy Policy, how your information is used, or wish to exercise your data protection rights, please contact:

Lux Vision Eye Care
Mr Mahmoud Rabie
Email: clinic@luxvision.com
Telephone: 0161 666 6666

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